Privacy Policy – Home Tech RGV

Effective Date: 1/1/2026

Home Tech RGV (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information when you interact with our appliance repair services, website, and text messaging communications.

Information We Collect

We may collect the following customer information:

    •    Name

    •    Phone number

    •    Email address

    •    Service address

    •    Appliance and service details

    •    Communication history related to scheduling, estimates, invoices, and support

This information is collected only when voluntarily provided by you through:

    •    Service requests on our website

    •    Phone calls or text messages

    •    In-person scheduling or communication

How We Use Your Information

We use your information strictly for business and service purposes, including:

    •    Scheduling and confirming service appointments

    •    Sending technician arrival notifications and service updates

    •    Providing estimates, invoices, and payment links

    •    Customer support and follow-up communication

    •    Internal record keeping and service improvement

Text Messaging (SMS) Privacy

By providing your phone number to Home Tech RGV, you consent to receive service-related text messages such as appointment reminders, technician arrival updates, repair status notifications, and invoices.

    •    Message frequency varies based on your service request.

    •    Message and data rates may apply.

    •    You may reply STOP at any time to opt out of text messages.

    •    You may reply HELP for assistance.

    •    Consent to receive text messages is not a condition of purchase.

Home Tech RGV does not send unsolicited marketing messages and does not sell, rent, or share mobile numbers or personal information with third parties for marketing purposes.

Information Sharing

We do not sell or trade your personal information.

Information may only be shared when necessary to:

    •    Process payments securely

    •    Comply with legal obligations

    •    Protect our business rights or prevent fraud

Any third-party service providers are required to keep your information confidential.

Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure.

Your Rights and Choices

You may request to:

    •    Access or update your personal information

    •    Opt out of communications

    •    Request deletion of your data where legally permitted

To make a request, contact us using the information below.

Contact Information

Home Tech RGV

San Juan, Texas – Serving the Rio Grande Valley

Phone: 956-534-7541

Email: office@hometechrgv.com

Support Email: support@hometechrgv.com

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.